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FAQs

Answers to all your frequently asked questions

Q. What time are you open?
A. Gates open 10am – Gates close 5.30pm

Q. Are all the rides and activities open all day?
A. Rides and activities open 10.30am (exception: Rovers open 11am) – Manned rides and activities close 5pm

Q. What time are the shows in Forest Theatre?
A. Show times daily are 11.30am | 1pm | 2.30pm

Q. Is everything included in the cost of a day ticket?  
A.  All the main rides & activities are included. The tractors and diggers are coin operated and are not included in the cost of a ticket. Please bring £1 coins with you as no change can be provided for these activities. Please note: Currently the Great Green Run is closed due to refurbishment.

Q. If it rains will the rides be open?
A. With the exception of the Giant Jumper (bouncy pillow) all rides will still operate during wet weather. Please wear suitable clothing. 

Q. How do we dry our feet after going on the Barefoot Trail?
A. Some guests do suggest bringing a towel to dry off your toes, so please feel free to pack one in your backpack. We do have paper towels available although we would like to reduce how much of this we use.

Q. Do you offer NHS discount?
A.  Yes, we do! Please enter ‘GWNHS10’ at the checkout for a 10% discount. Please note, proof of NHS ID will be required on entry. 

Q. Can I bring my dog into the Park?
A. Yes, dogs are allowed onto the park as long as they are kept on a short lead, friendly towards others and there are no issues with persistent barking. As dogs must be supervised at all times, we do ask you not tie them up and leave them unattended. Dogs (with the exception of Guide & Assistance Dogs) are not permitted in the Woodbarn Cafe & Play. We do have an undercover eating area on the Park.

Q. Is there internet access at the Park?
A. As we are a rural business access may be limited depending on capacity.

Q. What is your full postal address, so I can type this in to my SAT NAV?
A. Our postal address encourages SAT NAVs to use a narrow lane that may not be suitable for some vehicles, so please use post code LL55 3AD (Gors Bach Inn on the B4366) and follow the brown signs to GreenWood. Alternatively if you have the free what3words app on your phone, just type in ///minimums.beards.headset then follow the brown sign to find us too!

Q. Is the Park difficult to get around for those with mobility constraints?
A. GreenWood has partial disabled access and provides a really enjoyable day out for many for our many disabled visitors. Please see our Accessibility Guide for more details.

Q. Do you have lockers?
A. No. As all our car parks are within 2 or 3 minutes’ walk of the admissions area we have a very efficient hand stamp system to get you in and out

Q. Do you have wheelchairs for visitor use?
A. Yes. Please call to book in advance as they are on a first come first serve basis.

Q. Can I access my car once in the Park?
A. Yes, please let a member of the admissions team know so you can re-enter the park.

Q. Are there any car parking charges?
A. No, all parking is FREE of charge.

Q. Can we bring Bikes, Scooters or sit on wheeled toys into the park?
A. Unfortunately we cannot allow these onto the park. We have a bike parking area close to our disabled parking; please bring a bike lock for security. Scooters and wheeled toys are not allowed on the Park, you will be asked to return items to your car if you attempt to bring them in.

Q. Can we bring footballs into the Park?
A. No, unfortunately ball games are prohibited. There’s an abundance of things to keep you busy!

Q. How big is the Park?
A. The park covers an area of 17 acres.

Q. Will I get wet on the Solar Splash water ride?
A. You may get a splash at the end of the ride…..all part of the fun!

Q. What catering facilities do you have at the Park?
A. We have a variety of catering facilities onsite, from our Woodbarn Cafe to a variety of snack bars throughout the park, which will be open every day. For dietary requirements please speak to the catering team when making your order. 

Q. Do you have a microwave to warm babies food and bottles?
A. Yes, located in our Woodbarn cafe

Q. Do you have picnic areas?
A. There are several picnic areas located around the Park. There are also plenty of open spaces to sit and enjoy a picnic as well as our fantastic views of Snowdonia. Don’t forget your picnic blanket!

Q. Do you have a Gift Shop?
A. Yes, the Acorn Gift Shop is an extensively stocked shop. A magical range of traditional and modern children’s gifts, including pocket money treats, super cuddly soft toys, marvellous marbles and colourful fair trade puzzles. Please note we will have additional safety measures in place this summer, please check with a member of the team before entering the shop.

Q. Where do I go for Lost Property?
A. Please visit the Acorn Gift Shop. Alternatively please email info@greenwoodfamilypark.co.uk to enquire about a lost item. Lost property will be kept for 2 weeks, any remaining property will be sent to Charity. Any items with school logos not picked up will be posted to the relevant school.

Q. Is there anywhere I can leave my belongings?
A. No, unfortunately we do not have the facilities to store customer’s belongings. Unlike larger theme parks, all our car parks are within 2 to 3 minutes walks from the admissions area. We have a very efficient hand stamp system to get you in and out.

Q. Where do I go for First Aid?
A. Please visit the Acorn Gift Shop near the Park entrance. Alternatively, should you require immediate assistance please speak to any member of the GreenWood Team who will be able to radio for a First Aider.

Q. Are there baby changing facilities?
A. Yes. All Female & Disabled toilets contain baby changing facilities.We also have a unisex baby changing facility located in our Main building. 

Q. Can children / adults visit alone?
A.  Children not accompanied by an adult will not be allowed admission, similarly adults visiting without children will not be admitted.

Q. What should I wear?
A. As the weather is so changeable in Snowdonia we would recommend being prepared for all eventualities. During warm weather we suggest that you have sunglasses and a hat and also plenty of sun cream. During cold weather we suggest that you wrap up warm with hat, gloves, and scarf. During wet weather we suggest that you have waterproofs so that you can still make the most of the activities as most will still operate in wet weather.
Footwear – we recommend that you wear flat shoes suitable for a day of walking. Heels & Flip-flops are not ideal due to uneven surfaces and slate paths. Sun cream, Hats, Gloves and Ponchos can be purchased in the Acorn Gift Shop.

 

 

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GreenWood
Y Felinheli, Gwynedd
© 2022 GreenWood Family Park. All Rights Reserved.
Continuum Attractions is committed to achieving the highest standards of Health & Safety to all its visitors and employees. We are proud of the processes, systems and procedures we have in place across our business. Health & Safety is much a part of our company culture as our dedication to delivering unique experiences in memorable locations.
Did you know?

Ladybirds have a colourful shell that protects their wings. This helps them to fly really fast to find their favourite food aphids. The ladybug shell also wards away predators.

Keep your eyes peeled and you might spot some on your visit to Greenwood!

Did you know?

Caterpillars eat a lot, in fact, they can be 100 times larger than when it's emerged from the egg! They don't even have teeth!

Keep your eyes peeled and you might spot some on your visit to Greenwood!

Did you know?

A mushroom or toadstool is the fleshy, spore-bearing fruiting body of a fungus, typically produced above ground, on soil, or on its food source.

Keep your eyes peeled and you might spot some on your visit to Greenwood!

Did you know?

The speed of snails is around 0.5-0.8 inches per second. If they moved without stopping, it would take more than a week to complete 1 kilometer.

Keep your eyes peeled and you might spot some on your visit to Greenwood!