book tickets FAQs

FAQs

Answers to all your frequently asked questions

Q. Are you open? Is SpookWood still running?

Unfortunately due to the Welsh Government announcement made on Monday 19th October, SpookWood is cancelled this year and the park will be closed until further notice.

If you have already booked your tickets to visit us during half-term, don’t worry we’re in the process of contacting every customer to organise a full refund however, please bear with us, as we are a small team and we have lots of calls to make.

However, we hope to return for a magical Christmas. Visit our Christmas page to sign up for more details.

Q: Are there any other other Covid related changes?

Due to COVID-19 and following Welsh Government restrictions, we’ve had to make some changes to the way we operate. Please check our booking terms and conditions for more information.

Q. Can I bring my dog into the Park?
A. Yes, dogs are allowed onto the park as long as they are kept on a short lead, friendly towards others and there are no issues with persistent barking. As dogs must be supervised at all times, we do ask you not tie them up and leave them unattended. Dogs (with the exception of Guide & Assistance Dogs) are not permitted in the Woodbarn Cafe & Play. We do have an undercover eating area on the Park.

Q. What time are you open?
A. Our normal operating hours are 10am to 5:30pm. Please note we are currently closed until further notice.

Q. Are all the rides and activities open all day?
 A. Please note due to COVID-19 and following Welsh Government restrictions and guidelines, we’ve had to make some changes to the way we operate. Please check our booking terms and conditions for more information.

Q. When are you open until?
A. We are currently closed until further notice. However, we hope to return for a magical Christmas. Visit our Christmas page to sign up for more details.

Q. Is everything included in the cost of a day ticket?  
A.  All the main rides & activities are included. Like all theme parks there will always be optional extras available. E.g. Diggers £1. Please note due to COVID-19 we’ve had to make some changes to the way we operate, please check the information on our Know Before You Go page before booking. 

Q. If it rains will the rides be open?
A. When the Park is open the following applies; with the exception of the Giant Jumper (bouncy pillow) all rides will still operate during wet weather*. Please wear suitable clothing. Ponchos are available to buy in the Acorn Gift Shop.

Q. I’m looking for a raffle prize, is this something you can offer?
A. Complimentary day tickets can be offered. Every month we have a prize draw where we will select winners. To enter: Please fill out our online form found here: https://www.greenwoodfamilypark.co.uk/charity-prize-requests/

Your request will be included in our draw which will take place on the first Monday of each month. Any events taking place prior to this date will not be considered. Please keep an eye out on our Facebook page where we will announce our monthly winners. Should you be successful in winning a day ticket, we will then ask you to send us a DL or C5 Stamped and Addressed Envelope (SAE) so that we can send the ticket out to you. Please make sure that stamps on both envelopes are correctly priced for the envelope size before posting.  Due to the numerous requests we receive you will not receive any further communication from us unless you have been successful.

Q. Is there internet access at the Park?
A. As we are a rural business access may be limited depending on capacity.

Q. What is your full postal address, so I can type this in to my SAT NAV?
A. Our postal address encourages SAT NAVs to use a narrow lane that may not be suitable for some vehicles, so please use post code LL55 3AD (Gors Bach Inn on the B4366) and follow the brown signs to GreenWood. Alternatively if you have the free what3words app on your phone, just type in ///minimums.beards.headset then follow the brown sign to find us too!

Q. Is the Park difficult to get around for those with mobility constraints?
A. GreenWood has partial disabled access and provides a really enjoyable day out for many for our many disabled visitors. Please see our Accessibility Guide for more details.

Q. Do you have lockers?
A. No. As all our car parks are within 2 or 3 minutes’ walk of the admissions area we have a very efficient hand stamp system to get you in and out

Q. Do you have wheelchairs for visitor use?
A. Yes. Please call to book in advance as they are on a first come first serve basis.

Q. Can I access my car once in the Park?
A. Yes, please let a member of the admissions team know so you can re-enter the park.

Q. Are there any car parking charges?
A. No, all parking is FREE of charge.

Q. Can we bring Bikes, Scooters or sit on wheeled toys into the park?
A. Unfortunately we cannot allow these onto the park. We have a bike parking area close to our disabled parking; please bring a bike lock for security. Scooters and wheeled toys are not allowed on the Park, you will be asked to return items to your car if you attempt to bring them in.

Q. Can we bring footballs into the Park?
A. No, unfortunately ball games are prohibited. There’s an abundance of things to keep you busy!

Q. How big is the Park?
A. The park covers an area of 17 acres.

Q. Will I get wet on the Solar Splash water ride?
A. You may get a splash at the end of the ride…..all part of the fun!

Q. What catering facilities do you have at the Park?
A. Due to COVID-19 we’re unable to open our Woodbarn Cafe. However, we do have a variety of snack bars throughout the park, which will be open every day. For dietary requirements please speak to the catering team when making your order. 

Q. Do you have picnic areas?
A. There are several picnic areas located around the Park. There are also plenty of open spaces to sit and enjoy a picnic as well as our fantastic views of Snowdonia. Don’t forget your picnic blanket!

Q. Do you have a Gift Shop?
A. Yes, the Acorn Gift Shop is an extensively stocked shop. A magical range of traditional and modern children’s gifts, including pocket money treats, super cuddly soft toys, marvellous marbles and colourful fair trade puzzles. Please note we will have additional safety measures in place this summer, please check with a member of the team before entering the shop.

Q. Where do I go for Lost Property?
A. Please visit the Acorn Gift Shop. Alternatively please email info@greenwoodfamilypark.co.uk to enquire about a lost item. Lost property will be kept for 2 weeks, any remaining property will be sent to Charity. Any items with school logos not picked up will be posted to the relevant school.

Q. Is there anywhere I can leave my belongings?
A. No, unfortunately we do not have the facilities to store customer’s belongings. Unlike larger theme parks, all our car parks are within 2 to 3 minutes walks from the admissions area. We have a very efficient hand stamp system to get you in and out.

Q. Where do I go for First Aid?
A. Please visit the Acorn Gift Shop near the Park entrance. Alternatively, should you require immediate assistance please speak to any member of the GreenWood Team who will be able to radio for a First Aider.

Q. Are there baby changing facilities?
A. Yes. All Female & Disabled toilets contain baby changing facilities.We also have a unisex baby changing facility located in our Main building. 

Q. Can children / adults visit alone?
A.  Children not accompanied by an adult will not be allowed admission, similarly adults visiting without children will not be admitted.

Q. What should I wear?
A. As the weather is so changeable in Snowdonia we would recommend being prepared for all eventualities. During warm weather we suggest that you have sunglasses and a hat and also plenty of sun cream. During cold weather we suggest that you wrap up warm with hat, gloves, and scarf. During wet weather we suggest that you have waterproofs so that you can still make the most of the activities as most will still operate in wet weather.
Footwear – we recommend that you wear flat shoes suitable for a day of walking. Heels & Flip-flops are not ideal due to uneven surfaces and slate paths. Sun cream, Hats, Gloves and Ponchos can be purchased in the Acorn Gift Shop.

Q. Do you have a microwave to warm babies food and bottles?
A. Unfortunately due to the current COVID-19 pandemic, we’re unable to offer this service at this moment in time.

* Please note due to COVID-19 we’ve had to make some changes to the way we operate, please check the information on our Know Before You Go page before booking. 

Not found the answer you were looking for? Contact Us
Home Opening times & prices Find us FAQs
Enable Recite
News Join our team Contact us Charity Prize Requests Privacy Policy

GreenWood
Y Felinheli, Gwynedd
© 2020 GreenWood Family Park. All Rights Reserved.
Continuum Attractions is committed to achieving the highest standards of Health & Safety to all its visitors and employees. We are proud of the processes, systems and procedures we have in place across our business. Health & Safety is much a part of our company culture as our dedication to delivering unique experiences in memorable locations.