Q. Are you open all year?
A. The Park is open for February Half Term, then Mid-March to the end of October Half Term. During the remaining winter months, the Enchanted WoodBarn indoor soft play, GreenOak Restaurant & Acorn Gift Shop remain open.
Q. Can I bring my dog into the Park?
A. Yes, dogs are allowed onto the park as long as they are kept on a short lead, friendly towards others and there are no issues with persistent barking. As dogs must be supervised at all times, we do ask you not tie them up and leave them unattended. Dogs (with the exception of Guide & Assistance Dogs) are not permitted in the GreenOak Restaurant. We do have an undercover eating area on the Park.
Q. What time are you open?
A. 10am to 5:30pm.
Q. Is everything included in the cost of a day ticket?
A. All the main rides & activities are included. Like all theme parks there will always be optional extras available. E.g. Tractors & Diggers £1 and Craft sessions from £1.(Some of these extras are seasonal activities)
Q. Are all the rides and activities open all day?
A. During Low & Mid-Season supervised rides/activities will operate on a rota basis, timetables will be given upon entry. All playgrounds & play areas including Soft Play and the MoonKarts will be available all day from 10am.
Q. Can I pay to come in to the Enchanted WoodBarn indoor soft play area without accessing the Park?
A. We offer soft play only admission to the WoodBarn during the winter months when the main Park is closed. Unfortunately it would not suit the operational needs of the business to offer this on a year-round basis.
Q. Do you offer a membership scheme?
A. Yes. Please click here to view our Season Pass prices and further information.
Q. Is there internet access at the Park?
A. Yes, you will find Wi-Fi access in the GreenOak Restaurant. As we are a rural business access may be limited depending on capacity.
Q. What is your full postal address, so I can type this in to my SAT NAV?
A. Our postal address encourages SAT NAVs to use a narrow lane that may not be suitable for some vehicles, so please use post code LL55 3AD (Gors Bach Inn on the B4366) and follow the brown signs to GreenWood.
Q. Is the Park difficult to get around for those with mobility constraints?
A. GreenWood has partial disabled access and provides a really enjoyable day out for many for our many disabled visitors. Please see our Accessibility Guide for more details.
Q. Do you have lockers?
A. No. As all our car parks are within 2 or 3 minutes’ walk of the admissions area we have a very efficient hand stamp system to get you in and out
Q. Do you have wheelchairs for visitor use?
A. Yes. Please call to book in advance as they are on a first come first serve basis.
Q. Can I access my car once in the Park?
A. Yes, please visit our Acorn Gift Shop to get a hand stamp.
Q. Are there any car parking charges?
A. No, all parking is FREE of charge.
Q. Can we bring Bikes, Scooters or sit on wheeled toys into the park?
A. Unfortunately we cannot allow these onto the park. We have a bike parking area close to our disabled parking; please bring a bike lock for security. Scooters and wheeled toys are not allowed on the Park, you will be asked to return items to your car if you attempt to bring them in.
Q. Can we bring footballs into the Park?
A. No, unfortunately ball games are prohibited. There’s an abundance of things to keep you busy!
Q. How big is the Park?
A. The park covers an area of 17 acres.
Q. If it rains will the rides be open?
A. With the exception of the Giant Jumper (bouncy pillow) all rides will still operate during wet weather. Please wear suitable clothing. Ponchos are available to buy in the Acorn Gift Shop.
Q. Will I get wet on the Solar Splash water ride?
A. You may get a splash at the end of the ride…..all part of the fun!
Q. What catering facilities do you have at the Park?
A. The Park has year-round catering facilities. The GreenOak Restaurant serves hot & cold food along with a good choice of drinks. There are also various snack bars open during busier days. For dietary requirements please speak to the catering team when making your order. Please note that during quieter periods only the GreenOak Restaurant may be open.
Q. Do you have picnic areas?
A. There are several picnic areas located around the Park. There are also plenty of open spaces to sit and enjoy a picnic as well as our fantastic views of Snowdonia.
Q. Do you have a Gift Shop?
A. Yes, the Acorn Gift Shop is an extensively stocked shop. A magical range of traditional and modern children’s gifts, including pocket money treats, super cuddly soft toys, marvellous marbles and colourful fair trade puzzles.
Q. Where do I go for Lost Property?
A. Please visit the Acorn Gift Shop. Alternatively please call 01248 671493 to enquire about a lost item. Lost property will be kept for 2 weeks, any remaining property will be sent to Charity. Any items with school logos not picked up will be posted to the relevant school.
Q. Is there anywhere I can leave my belongings?
A. No, unfortunately we do not have the facilities to store customer’s belongings. Unlike larger theme parks, all our car parks are within 2 to 3 minutes walks from the admissions area. We have a very efficient hand stamp system to get you in and out.
Q. Where do I go for First Aid?
A. Please visit the Acorn Gift Shop near the Park entrance. Alternatively, should you require immediate assistance please speak to any member of the GreenWood Team who will be able to radio for a First Aider.
Q. Are there baby changing facilities?
A. Yes. All Female & Disabled toilets contain baby changing facilities.
Q. Can children / adults visit alone?
A. Children not accompanied by an adult will not be allowed admission, similarly adults visiting without children will not be admitted.
Q. What should I wear?
A. As the weather is so changeable in Snowdonia we would recommend being prepared for all eventualities. During warm weather we suggest that you have sunglasses and a hat and also plenty of sun cream. During cold weather we suggest that you wrap up warm with hat, gloves, and scarf. During wet weather we suggest that you have waterproofs so that you can still make the most of the activities as most will still operate in wet weather.
Footwear – we recommend that you wear flat shoes suitable for a day of walking. Heels & Flip-flops are not ideal due to uneven surfaces and slate paths. Sun cream, Hats, Gloves and Ponchos can be purchased in the Acorn Gift Shop.
Q. I’m looking for a raffle prize, is this something you can offer?
A. Complimentary family day tickets can be offered for some events/organisations. Please send an initial e-mail to firstname.lastname@example.org with full details of your request. Should your request be approved then we will ask you to send us a DL or C5 Stamped Addressed Envelope (SAE) with a Covering Letter on Headed Paper so that we can send a ticket to you. Please make sure that stamps on both envelopes are correctly priced for the envelope size before posting.