Terms & Conditions

Main Terms & Conditions of visiting

• Visitors must follow the advice of our team at all times for their own health and safety
• Please note ALL adults must be accompanied by a child to visit the Park.
• Children under 16 years must be accompanied by an adult
• Children are the responsibility of their parents/guardians and must be supervised at all times
• There are height and age restrictions in place on some rides/activities
• Some optional activities are not included in the cost of a ticket and require an additional charge, please bring loose change with you as no change can be provided for these activities e.g. Mini Diggers
• The majority of rides/activities will remain open in most weather conditions (also see our severe weather policy below)
• The management reserves the right to modify or withdraw any of the rides or activities without prior notice
• GreenWood Family Park reserve the right to refuse admission to the Park, or to remove any visitor on its property whose behaviour is deemed inappropriate by our team or which might affect the enjoyment of others visitors
• Due to the terrain of the park, there may be uneven surfaces and walkways. Visitors should therefore wear appropriate footwear & clothing. The park has partial disabled access and provides an enjoyable day out for many disabled visitors. Many areas are fully accessible to either assisted or powered wheelchairs, including the Woodbarn Cafe & Soft Play, Acorn Gift Shop, Birthday Party Room, toilets, boardwalks and slate paths. GreenWood is, however, an Adventure Park and there are certain areas which a disabled visitor will find it difficult or impossible to access. Wheelchairs are available for visitor use and must be pre-booked. Further information is available within our ACCESSIBILITY GUIDE published on our website.
• BBQ’s, bikes, scooters and ball games are not permitted within the park (Bike parks are available)
• Dogs can be admitted free of charge providing they are friendly towards others and kept on a short lead at all times. Persistent barking will not be tolerated
• Smoking (including E-cigarettes) is prohibited within the main building. We have designated smoking areas within the Park
• GreenWood shall not be responsible for the loss or damage to the property of any of their visitors
• Free parking is available at the site, any vehicle and its contents is left at the owner’s risk

Severe Weather Policy

• As an outdoor attraction Greenwood Family park  reserves the right to close to visitors/ our team members/third party contractors at any time and or at short notice due to severe weather conditions. These conditions may include, high winds, snow, storms, and or any weather which is deemed to put any person/persons/property/assets or the reputation of Greenwood Family Park at risk.  Health and Safety is of paramount concern at Greenwood Family Park. Greenwood Family Park makes this statement without prejudice and will compensate any visitor by re booking or refund, whichever is the most practicable.

Online Ticket terms and conditions

• Online tickets cannot be exchanged or refunded
• All tickets are valid for 1 visit for the date purchased only
• We accept most major credit/debit cards
• Once you have completed your transaction our system will automatically generate an email with your tickets, we cannot guarantee how long your service provider will take to deliver this email
• The Booking  reference number on your confirmation email will be requested on arrival
• ID may be asked for at the time of entry
• Online tickets do not guarantee priority admission into the Park and queueing may still be required
• GreenWood reserves the right to change its prices at any time
• The value of an Online ticket cannot be used in conjunction with any other offer/promotion
• It is the responsibility of the customer to ensure all booking details are correct prior to arriving at the Park
• ID may be requested at the time of admission. Proof of entitlement for certain Online tickets purchases may be required for entry e.g. disabled or senior rates
• Online ticket visitors are reminded that GreenWood reserves the right to withdraw any attraction without prior notice

Online Gift Voucher Purchases

• No change will be given
• Gift vouchers cannot be returned, refunded or exchanged for cash
• Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable, unless the expiry date falls between dates noted on your pass confirmation.
• You will be asked to relinquish  your voucher when using it, or on entry to the park if redeemed online
• If you are unable to use your gift voucher online please bring this with you on entry and the team will redeem this for you if valid
• GreenWood have the right to refuse to accept a voucher which it deems to have been tampered with, duplicated or damaged

Social Media Competition Terms and Conditions  

• Entries received after the closing date will not be considered
• The prize cannot be transferred and no cash alternative will be given
• No payment details are required for this competition so please do not give any card details

Cwtch Corner

• Please note that contact with animals can spread disease such as E. Coli 0157. Guests must wash hands after visiting animal areas.
• Alpaca Walking Experience: Alpaca walks are at set times and guests are reminded they must arrive at least 10 mins before the scheduled time. Late admissions will result in guests missing their slot and refunds will not be issued

Locals Offer (Sep 2026)

• Valid for online bookings only using the dedicated discount code.
• Maximum of 6 tickets per booking.
• Offer valid on 2nd September only.
• Available to guests with an LL postcode only.
• Must be booked using a payment card registered to the same home address
• Valid proof of residence must be shown upon entry.
• Subject to availability.
• Cannot be used in conjunction with any other offer or promotion.
• Standard booking terms and conditions apply.

Blue Light Card Offer Sep 2026

• £15 tickets for Blue Light Card holders, valid on September weekends only
• Applies to the card holder + up to 7 guests on the same booking (max. 8 people per booking)
• Valid Blue Light Card required on arrival
• Advance booking required
• Subject to availability
• Cannot be used with any other offer or discount
• Blue Light Card holder must be present at entry and be the purchaser of the tickets