Visitors must follow the advice of our staff at all times for their own health and safety
Children are the responsibility of their parents/guardians and must be supervised at all times
Please note ALL adults must be accompanied by a child to visit the Park.
Children under 16 years must be accompanied by an adult
The Park is open from 10am to 5.30pm
As the Green Dragon Roller Coaster and the Solar Splash do not like cold mornings, they prefer to sleep through the winter. They will roar into action from the 14th of March 2020.
During low/mid-season activities will operate on a rota system
There are height and age restrictions in place on some rides/activities
The majority of rides/activities will remain open in most weather conditions
Some optional activities are not included in the cost of an e-ticket and require an additional charge e.g. Crafts, Face Painting, Mini Tractors & Diggers, Woodland Rovers & Ride Photos
The management reserves the right to modify or withdraw any of the rides or activities without prior notice
GreenWood Family Park reserve the right to refuse admission to the Park, or to remove any visitor on its property whose behaviour is deemed inappropriate by staff or which might affect the enjoyment of others visitors
Due to the terrain of the park, there may be uneven surfaces and walkways. Visitors should therefore wear appropriate footwear & clothing. The park has partial disabled access and provides an enjoyable day out for many disabled visitors. Many areas are fully accessible to either assisted or powered wheelchairs, including the Woodbarn Cafe & Soft Play, Acorn Gift Shop, Birthday Party Room, toilets, boardwalks and slate paths. GreenWood is, however, an Adventure Park and there are certain areas which a disabled visitor will find it difficult or impossible to access. Wheelchairs are available for visitor use and must be pre-booked. Further information is available within our ACCESSIBILITY GUIDE published on our website.
BBQ’s, bikes, scooters and ball games are not permitted within the park (Bike parks are available)
Dogs can be admitted free of charge providing they are friendly towards others and kept on a short lead at all times. Persistent barking will not be tolerated
Smoking (including E-cigarettes) is prohibited within the main building. We have designated smoking areas within the Park
GreenWood shall not be responsible for the loss or damage to the property of any of their visitors
Free parking is available at the site, any vehicle and its contents is left at the owner’s risk
Online tickets cannot be exchanged or refunded
We accept most major credit/debit cards
Once you have completed your transaction our system will automatically generate an email with your tickets, we cannot guarantee how long your service provider will take to deliver this email
The Booking reference number on your confirmation email will be requested on arrival
ID may be asked for at the time of entry
Online tickets do not guarantee priority admission into the Park
Online savings will not apply to any additional tickets purchased on the gate
GreenWood reserves the right to change its prices at any time
Discount vouchers, promotions and offers cannot be used in conjunction with Online tickets unless otherwise specified
The value of an Online ticket cannot be used in conjunction with any other offer/promotion
It is the responsibility of the customer to ensure all booking details are correct prior to arriving at the Park
ID may be requested at the time of admission. Proof of entitlement for certain Online tickets purchases may be required for entry e.g. disabled or senior rates
Online ticket visitors are reminded that GreenWood reserves the right to withdraw any attraction without prior notice
Should the Online ticket holder decide to purchase a Season Pass prior to leaving the Park, the relevant Online booking reference number must be quoted at the time of purchasing the Pass to qualify for a refund on the day’s entry fee. This can be done on the day of visit only.
Gift vouchers can be redeemed within our Admissions department, Woodbarn Cafe & Soft Play or Acorn Gift Shop
No change will be given
Gift vouchers cannot be returned, refunded or exchanged for cash
Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable
GreenWood have the right to refuse to accept a voucher which it deems to have been tampered with, duplicated or damaged
Please note, processing of any Gift vouchers purchased online will be within office working hours (Monday-Friday). Any purchased after 5pm on Friday to Sunday will be processed and sent out the following business day
Continuum Attractions is committed to achieving the highest standards of Health & Safety to all its visitors and employees. We are proud of the processes, systems and procedures we have in place across our business. Health & Safety is much a part of our company culture as our dedication to delivering unique experiences in memorable locations.