Terms & Conditions

Main Terms & Conditions of visiting

• Visitors must follow the advice of our team at all times for their own health and safety
• Please note ALL adults must be accompanied by a child to visit the Park.
• Children under 16 years must be accompanied by an adult
• Children are the responsibility of their parents/guardians and must be supervised at all times
• There are height and age restrictions in place on some rides/activities
• Some optional activities are not included in the cost of a ticket and require an additional charge, please bring loose change with you as no change can be provided for these activities e.g. Mini Diggers
• The majority of rides/activities will remain open in most weather conditions (also see our severe weather policy below)
• The management reserves the right to modify or withdraw any of the rides or activities without prior notice
• GreenWood Family Park reserve the right to refuse admission to the Park, or to remove any visitor on its property whose behaviour is deemed inappropriate by our team or which might affect the enjoyment of others visitors
• Due to the terrain of the park, there may be uneven surfaces and walkways. Visitors should therefore wear appropriate footwear & clothing. The park has partial disabled access and provides an enjoyable day out for many disabled visitors. Many areas are fully accessible to either assisted or powered wheelchairs, including the Woodbarn Cafe & Soft Play, Acorn Gift Shop, Birthday Party Room, toilets, boardwalks and slate paths. GreenWood is, however, an Adventure Park and there are certain areas which a disabled visitor will find it difficult or impossible to access. Wheelchairs are available for visitor use and must be pre-booked. Further information is available within our ACCESSIBILITY GUIDE published on our website.
• BBQ’s, bikes, scooters and ball games are not permitted within the park (Bike parks are available)
• Dogs can be admitted free of charge providing they are friendly towards others and kept on a short lead at all times. Persistent barking will not be tolerated
• Smoking (including E-cigarettes) is prohibited within the main building. We have designated smoking areas within the Park
• GreenWood shall not be responsible for the loss or damage to the property of any of their visitors
• Free parking is available at the site, any vehicle and its contents is left at the owner’s risk

Severe Weather Policy

• As an outdoor attraction Greenwood Family park  reserves the right to close to visitors/ our team members/third party contractors at any time and or at short notice due to severe weather conditions. These conditions may include, high winds, snow, storms, and or any weather which is deemed to put any person/persons/property/assets or the reputation of Greenwood Family Park at risk.  Health and Safety is of paramount concern at Greenwood Family Park. Greenwood Family Park makes this statement without prejudice and will compensate any visitor by re booking or refund, whichever is the most practicable.

Online Ticket terms and conditions

• Online tickets cannot be exchanged or refunded
• All tickets are valid for 1 visit for the date purchased only
• We accept most major credit/debit cards
• Once you have completed your transaction our system will automatically generate an email with your tickets, we cannot guarantee how long your service provider will take to deliver this email
• The Booking  reference number on your confirmation email will be requested on arrival
• ID may be asked for at the time of entry
• Online tickets do not guarantee priority admission into the Park and queueing may still be required
• GreenWood reserves the right to change its prices at any time
• The value of an Online ticket cannot be used in conjunction with any other offer/promotion
• It is the responsibility of the customer to ensure all booking details are correct prior to arriving at the Park
• ID may be requested at the time of admission. Proof of entitlement for certain Online tickets purchases may be required for entry e.g. disabled or senior rates
• Online ticket visitors are reminded that GreenWood reserves the right to withdraw any attraction without prior notice

Online Gift Voucher Purchases

• No change will be given
• Gift vouchers cannot be returned, refunded or exchanged for cash
• Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable, unless the expiry date falls between dates noted on your pass confirmation.
• You will be asked to relinquish  your voucher when using it, or on entry to the park if redeemed online
• If you are unable to use your gift voucher online please bring this with you on entry and the team will redeem this for you if valid
• GreenWood have the right to refuse to accept a voucher which it deems to have been tampered with, duplicated or damaged

Social Media Competition Terms and Conditions  

• Entries received after the closing date will not be considered
• The prize cannot be transferred and no cash alternative will be given
• No payment details are required for this competition so please do not give any card details
• Our latest competition in conjunction with Premier Toyota LLandudno will close midday Saturday 24th June and winner will be chosen at random at 5pm. Good Luck!

New Locals Annual Pass

• Passes allow *unlimited park use from 10th February 2024 until 31^st December 2024. *Subject to our park opening times. INCUDING AUGUST
  • Excludes access to Soft Play only days
• Passes are only available to residents with an ‘LL’ postcode – Proof of address and photo ID will be required when purchasing your pass
• Photo holders only will be permitted entry to the park
• Offer is subject to availability – Pre-booking is required
• Bookings are non-transferable/non-refundable
• Passes are not transferable
• Children under 16 years must be accompanied by an adult to enter the Park
• During off-peak, rides/activities will run on rota basis – timetables will be provided upon entry
• The management reserves the right to withdraw or modify any of the rides, activities or exhibits without prior notice
• Any additional special events such as Halloween and Christmas are not included.
• Passes cannot be used in conjunction with any other offers.
• Family of 4 can consist of 3 adults, 1 Child, 1 adult 3 children etc.
• All children under 1metre will need to be added to the membership pass.
• If you have more than 4 members in your family, you will need to purchase separate tickets along with your membership on entry or purchase 2 local passes.

We are operating a cashless business from the 3rd January 2024.

• From the 3rd January we are operating a cashless business throughout GreenWood Family Park.
• We accept all major credit cards including apple pay and google pay.
• Please note the coin operated diggers in the main park still remain coin operated for the time being.

February Half Term Offer Launched 8th February 2024

• From the 10th February until 25th February we are offering a FREE next day visit to GreenWood Family park with every ticket purchased.  (PAY ONCE… VISIT TWICE!)
• This offer applies to all visits during 10th -25th February including whether you have pre booked prior to the launch of this offer.
• You will need to provide proof of ticket purchase (this must be the original email and not a forwarded email)
• You will also need to provide valid ID for the second day admission to ensure the ID matches the name of the individual who booked the tickets.